With a Cand.IT degree from ITU - specialised in Service Design. I work with Customer Experience Management and Mapping of the Customer Journey for several of our clients at Hjaltelin Stahl Direct.
I am passionate about customer loyalty generated through exceptional customer experiences and relevant communication in all customer touch points. I use key customer insight to optimise processes, products and services, which inspires me to make communication and services as relevant to the customer as possible.
Client I work with: CPH Airport, NNIT, Suzuki, Post Danmark, COOP, Scandlines and Arla.
Send me an email | last update september, 2016